SHIPPING
We ship from Wallenstein, Ontario. We ship by either UPS or Canada Post Standard whenever possible. Shipment time varies from 1-8 business days, depending on your proximity to Ontario. Delivery is available in Canada and the contiguous United States.
For Hawaii, Alaska, and International orders, please place your order via phone by calling our sales team at 1-519-669-2064.
Shipping charges are based on the dollar value of your order, delivery destination, and speed of delivery option that you select. PLEASE NOTE THAT THERE COULD BE THE POSSIBILITY OF ADDITIONAL SHIPPING CHARGES DUE TO EXTREME WEIGHT, EXTREME DIMENSIONAL SIZE, OR REMOTE DESTINATION. Should this occur customers will be contacted prior to shipping. All saddles will be charged an extra $10.00 in Canada, and $15.00 in the U.S. for handling(already built into your shopping cart). Customers are responsible for all related duties and taxes for shipments outside Canada.
Faster shipping services are available upon request. Customer will be supplied with a quote before shipping. Canadian customers can call 1-866-669-2064 for more information. USA customers, please call 1-519-669-2064 for quotes and/or information. We encourage multiple items in one order to save on shipping costs.
International Shipments: Please place your order via phone by calling our sales team at 1-519-669-2064.
We ship worldwide. Shipping charges will vary with the weight of the a package and distance. We try to ship parcel post, whenever possible. As a general rule, Air shipments (4-7 days in transit) cost between US $4.00 and US $12.00 per pound, and Surface shipments (30-60 days in transit) cost about US $2.00 per pound. Certain countries have size restrictions on packages, and cannot be shipped via parcel post. In these cases we must use a courier service, and the cost can be considerably more. Customers are responsible for all related duties and taxes for shipments outside Canada.
Payment: We accept Visa and MasterCard, or by money order (place your order by calling 1-866-669-2064). No COD's.
Product Warranties and Returns
Brubacher's Harness warranties all products against defects while being shipped. The purchaser is responsible for filing any claims with the shipping company if a product arrives damaged. We will assist the purchaser with any such claims if requested. In providing this assistance, Brubacher's Harness does not assume any responsibility.
An RMA number is a returned merchandise authorization number issued by Brubacher's Harness. It is the ONLY way to return merchandise. All goods returned to us must be accompanied by an RMA number.
How to get an RMA number
Customer must provide Brubacher's Harness with a copy of the original invoice, the reason for return; and comply with the conditions listed below. Customer may call to request an RMA number at 1-519-669-2064 or e-mail us at noah@brubachersharness.ca. An RMA number will be issued if we determines that the following conditions have been met:
- Valid manufacturer's warranty is in effect; Item was found defective upon delivery and shipping agent was found not responsible for damage or defect; Customer pays return shipping costs.
- All returned items must be in their original packing.
All custom work is final and not returnable unless defective workmanship is determined. Defective custom-made items will be repaired, not refunded. Customer is responsible for sizing accuracy and color choices ordered. Returns may be authorized by Brubacher's Harness for credit against future purchases or exchange, but will not be refunded.
If you have any questions regarding the above policies you can email us at henry@brubachersharness.ca or call us at 1-519-669-2064 (Canadian customers can call toll-free at 866-669-2064).
We look forward to serving all of your equine needs.